Gent's Park Refund Policy

At Gent's Park, we aim to provide an excellent shopping experience. We want you to be completely satisfied with your purchase. If you're not satisfied for any reason, here’s what you need to know about our refund policy:

Eligibility for Refund:

  1. Damaged or Defective Products:

    • If the product you received is damaged or defective, we will provide a full refund or offer a replacement depending on your preference.

    • Please notify us within 7 days of receiving the product. You will need to provide clear photos of the damage or defect for verification.

  2. Incorrect Items:

    • If you receive an incorrect item that was not part of your order, we will issue a full refund or ship the correct item to you at no additional cost.

    • Please contact us within 7 days of receiving the incorrect item.

  3. Wrong Size or Fit (for Clothing):

    • If the clothing doesn’t fit properly, you may request a refund or exchange.

    • Please note that custom-made or personalized items are non-refundable, except for cases of defects or damage.

  4. Unopened, Unworn Products:

    • If you simply change your mind, you can request a refund for unopened, unworn, and unused products within 7 days of receiving your order.

    • The product must be in its original, undamaged packaging for a full refund.

How to Request a Refund:

  1. Email us at [Your Email Address] or reach out through our contact page with your order number and reason for the refund.

  2. If your refund request is approved, we will guide you on how to return the item (if applicable).

  3. Once we receive the returned product, your refund will be processed within 5-7 business days.

Refund Process:

  • Payment Methods: Refunds will be issued to the original payment method used at checkout.

  • Refund for Shipping Charges: Shipping charges are non-refundable unless the return is due to a defective or incorrect product.

  • Return Shipping Costs: For returns that are not due to defects or mistakes on our part, the customer will be responsible for return shipping costs.

Non-Refundable Items:

The following items are non-refundable:

  • Custom-made or personalized items.

  • Any product that has been worn, used, or altered.

  • Sale or discounted items.

Exchanges:

  • We offer exchanges for size, color, or style changes, subject to availability. If you wish to exchange an item, please follow the same process as for a return, and we’ll assist in sending the replacement.

Contact Us: If you have any questions or need further assistance, please contact us at [email protected] or call Us

Thank you for shopping with Gent's Park!